SUPPORT

How can we help?

Get personal guidance through your build, ask about a possible manufacturing defect, or book fixed-price completion and repair. You—or the person receiving your gift—can contact Horologic directly. You do not need to purchase a service to ask for help.

BUILD GUIDE

Building your watch?

Follow the complete assembly process step by step, with written instructions and videos for each stage.

Open Build Guide

FAQ

Looking for a quick answer?

Find answers about the build, what’s included, shipping, watch specifications and other common questions.

View FAQs

CONTACT

Still need help?

Send us a message about your build, an existing order or anything else we can help with.

CONTACT SUPPORT

Still need a hand?

Ask about assembly, troubleshooting, an existing order or a possible manufacturing defect. Include your order reference and a short description when available. Gift recipients are welcome to contact us directly. Cannot find the original order number? We can help locate it. Please contact us before buying a service for a possible warranty issue.

HOROLOGIC CARE

Built by you. Backed by us.

Start with personal build support whenever you need guidance. For a possible manufacturing defect, contact us before paying. If you prefer us to take over an unfinished build or a non-warranty repair, book the fixed-price service below.

PREFER TO DO IT YOURSELF?

Guidance and Replacement Parts

Personal build support is available without purchasing a service. If a component was accidentally damaged and you want to carry out the work yourself, replacement parts remain available to purchase. Choose matching replacement hands below, or contact us for guidance and other parts.

Replacement hands are a paid option

Order Replacement Hands

PREFER US TO TAKE OVER?

Completion & Repair — One Fixed Price

Send your unfinished Horologic build or completed watch to Switzerland. Necessary replacement watch components are included, with no separate assessment fee or additional parts or labour invoice. Allow up to four weeks from receipt; transit is additional.

Horologic Watch Completion & Repair Service

Book Completion or Repair

POSSIBLE WARRANTY ISSUE?

Ask About a Manufacturing Defect

Please contact us before purchasing a service or replacement. The lifetime defect warranty covers manufacturing defects in supplied watch components and the movement while the original purchaser or original gift recipient owns the watch. Earlier purchases retain their applicable commitments and legal rights.

Necessary costs of an agreed covered remedy belong in the warranty process, not the paid-service checkout. Self-assembly does not itself invalidate coverage.

Explore Horologic Care

Still working through the assembly? Open the Build Guide →