SUPPORT

How can we help?

Whether you’re preparing for your build, working through the assembly or need help with an existing order, you’ll find the right place to start here.

BUILD GUIDE

Building your watch?

Follow the complete assembly process step by step, with written instructions and videos for each stage.

Open Build Guide

FAQ

Looking for a quick answer?

Find answers about the build, what’s included, shipping, watch specifications and other common questions.

View FAQs

CONTACT

Still need help?

Send us a message about your build, an existing order or anything else we can help with.

Contact us

CONTACT SUPPORT

Still need a hand?

Send us a message about your build, an existing order or anything else we can help with. If your question relates to an order, include your order number so we can help you more quickly.

BUILD SUPPORT

Something Going Wrong With Your Build?

Most issues can be resolved quickly. If you accidentally damaged a component, cannot complete the assembly, or received something damaged, missing or incorrect, choose the option below that best matches your situation.

ACCIDENTAL DAMAGE

Damaged the Hands During Assembly?

If the hands were accidentally bent or damaged while building your watch, you can order a complete matching replacement hand set for your Horologic model.

Replacement Hand Set

Order Replacement Hands

NEED US TO FINISH IT?

Unable to Complete the Watch?

Send your unfinished Horologic build back to us in Switzerland. We will inspect it, complete the assembly and return the finished watch to you.

Watch Completion Service

Have Horologic Finish My Watch

ORDER ISSUE

Did Something Arrive Damaged, Missing or Incorrect?

Please do not purchase a replacement. Contact us with your order number and a clear photograph, and we will take care of it.

There is no charge for replacing an item that arrived damaged, missing or incorrect.

Contact Support

Still working through the assembly? Open the Build Guide →