HOROLOGIC CARE
Horologic Watch Completion & Repair Service
One fixed price. Replacement parts included.
Whether your build needs finishing or your completed Horologic watch needs attention, send it to us and we’ll take care of the work. Necessary replacement watch components—including the hands, dial or movement—are included in the service price.
No separate assessment fee. No additional parts or labour invoices.
CHF 95.13
Return delivery is added at checkout. Swiss VAT is already included in the displayed service and delivery prices; it is not added again. You arrange and pay for sending the watch to us.
Think your issue may be a manufacturing defect? Contact us before purchasing this service so we can help through the warranty process.
Please allow up to four weeks from the date your watch reaches Horologic in Switzerland. Transit time to and from Switzerland is additional.
Completion and repair, without a parts quotation
This service completes or restores an existing Horologic watch or build. It covers unfinished assembly, assembly mistakes, accidental damage, ordinary wear and other non-warranty problems, including necessary functional replacement watch components. A broken crystal, damaged case, water damage or several affected components does not automatically exclude a job.
If compatible replacement components are no longer available, we’ll contact you personally and propose an alternative solution. A different model will only be supplied with your agreement, without an undisclosed surcharge.
After booking
Your new order number is your service reference. It appears on the order confirmation after checkout. Open the packing and sending instructions for the address and parcel checklist. The instructions link is also saved with your service booking details.
Send the watch or unfinished build and remaining watch components. Include a note with your original purchase reference and your new service-order reference. Do not send the tools or presentation box unless we specifically ask.
You pay for the journey to Switzerland; the delivery collected at checkout is the return journey. The four-week service window begins when the watch physically reaches Horologic. We provide return tracking when the completed watch is dispatched back.
This is not a general repair service for other brands, nor a way to buy a new Horologic watch pre-assembled. Read Horologic Care for the separate warranty route and destination-charge details.
Service questions
Does the price include replacement parts?
Yes. Necessary replacement watch components and the work are included. There is no separate assessment fee, routine parts quotation or additional parts or labour invoice.
Which service should I choose?
Choose “Complete my unfinished build” if assembly is not finished, or “Repair my completed watch” if it is. Both choices have the same price.
What if it is a manufacturing defect?
Contact us before paying. A genuine covered defect belongs in the warranty process, including the necessary costs of the agreed remedy.
How long does it take?
Please allow up to four weeks after your watch reaches Horologic in Switzerland. Transit time in both directions is additional.
Can a gift recipient book directly?
Yes. Use the original Horologic order reference. If you cannot find it, contact us and we will help locate it before you book.
Where do I find the sending instructions?
Open our packing and sending instructions. After checkout, use your new service-order number as the service reference. Include that reference and your original Horologic order number in the parcel.