Shipping policy

Last updated: 13 August 2026

Horologic orders are carefully prepared and shipped from Saint-Prex, Switzerland.

We ship Horologic watchmaking kits worldwide with tracking.

Order processing

Orders are normally prepared and dispatched within 1–2 business days after your order has been confirmed.

Orders placed on weekends or Swiss public holidays will normally be processed on the next business day.

If an item has a different lead time or is available for pre-order, this will be indicated on the relevant product page.

Delivery times

Delivery times depend on the destination and carrier.

As a general guide, most orders arrive within approximately 5–10 business days after dispatch.

Some international destinations may take longer, particularly where customs clearance is required. Delivery estimates are indicative rather than guaranteed, as delays caused by carriers, customs authorities, weather or other circumstances outside our control can occasionally occur.

If you are ordering a Horologic kit as a gift for a specific date, we recommend allowing some additional time for delivery.

Shipping costs

Shipping costs are shown during checkout before you complete your purchase and depend on your delivery destination.

All Horologic kit orders are shipped with tracking.

Tracking your order

Once your order has been dispatched, you will receive a shipping confirmation with tracking information at the email address provided during checkout.

Please allow a short period after receiving the confirmation email for the carrier's tracking system to update.

Customs, VAT and import duties

All orders are shipped from Switzerland.

Switzerland

Orders delivered within Switzerland are not subject to import charges.

United States

For orders shipped to the United States, applicable import charges are prepaid, so you should not receive an additional customs bill upon delivery.

Other countries

For destinations outside Switzerland and the United States, local VAT, customs duties, import taxes or handling fees may apply depending on the destination.

Unless specifically stated otherwise during checkout, these charges are not included in the Horologic purchase price and are the responsibility of the recipient.

Customs regulations vary by country and Horologic cannot determine in advance exactly what charges may be applied by local authorities.

Please check your delivery address

Please make sure that your shipping address is complete and correct before placing your order.

If you notice an error after ordering, contact us as quickly as possible at info@horologic.shop.

If the order has not yet been dispatched, we will do our best to correct the address. Once a parcel has been handed to the carrier, we may not be able to change or redirect it.

Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer.

Delayed or apparently lost parcels

International parcels can occasionally experience delays, particularly during customs clearance or peak shipping periods.

If your tracking has not updated for an unusual amount of time or your parcel has not arrived within the expected delivery period, please contact us at info@horologic.shop.

We will review the tracking information and, where necessary, contact the carrier or open an investigation.

Please do not worry if a carrier delay occurs — we will work with you to determine what happened and find an appropriate solution.

Damaged parcels or incorrect orders

Please inspect your order when it arrives.

If your parcel has been damaged during transport, an item is missing, or you have received the wrong product, please contact us as soon as possible at info@horologic.shop.

Where possible, please include: