Horologic Watch Completion & Repair Service

One fixed price. Replacement parts included.

Whether your build needs finishing or your completed Horologic watch needs attention, send it to us and we’ll take care of the work. Necessary replacement watch components—including the hands, dial or movement—are included in the service price.

No separate assessment fee. No additional parts or labour invoices.

Think your issue may be a manufacturing defect? Contact us before purchasing this service so we can help through the warranty process.

Completion or repair, at the same fixed price

This service completes or restores an existing Horologic watch or build. Choose “Complete my unfinished build” or “Repair my completed watch” when booking. It covers unfinished assembly, assembly mistakes, accidental damage, ordinary wear and other non-warranty problems. A broken crystal, damaged case, water damage or several affected components does not automatically exclude your watch.

If compatible replacement components are no longer available, we’ll contact you personally and propose an alternative solution. Any different model requires your agreement, without an undisclosed surcharge.

Tell us about your watch

Enter your original Horologic order number, select the service requested, and briefly describe the problem or help needed. You can also tell us the watch model. Gift recipients can book directly. Cannot find your original order number? Contact us.

Sending your watch

Your new order number is your service reference. It appears on the order confirmation after checkout. Open the packing and sending instructions for the address and parcel checklist. The instructions link is also saved with the details submitted through the service form.

Send your watch or unfinished build and remaining watch components. Include a note with your original purchase reference and your new service-order reference. Do not send the presentation box or tools unless specifically requested.

You arrange and pay for sending the watch to Switzerland. The delivery collected at checkout is the return journey to you. Your market’s service price is shown on this page and the return charge is shown at checkout.

For Switzerland, the agreed total includes Swiss VAT and return delivery. For the United States, the return charge includes prepaid import charges; Horologic does not add a second import charge or send a later customs-reconciliation invoice. Any separately required domestic sales tax is shown at checkout. For other destinations, including euro-priced markets, destination import VAT, duties and carrier fees are excluded and payable by the recipient.

Turnaround and return tracking

Please allow up to four weeks from the date your watch reaches Horologic in Switzerland. Transit time to and from Switzerland is additional.

Your order stays open while we await your watch and carry out the work. We fulfil the service order and provide tracking when the completed watch is dispatched back.

This service is for existing Horologic watches and builds, not other watch brands or a new kit supplied pre-assembled. Personal build support and the manufacturing-defect warranty remain separate from this paid booking. Explore Horologic Care →